INEX PRIVACY POLICY
We take your privacy very seriously and are committed to being transparent with how we use your information. This website and any of our services and sites directing you to this Privacy Policy are controlled by Inex (“Inex”). (collectively “we” or “us”).
Our Privacy Policy explains:
- What information we collect and why we collect it.
- How we use that information.
- The choices we offer, including how to access and update information.
If you have any questions about this Privacy Policy, please contact us at: support@inex.ca
Inex (“Company”, “we”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy governs your access to and use of www.inex.ca, including any content, functionality and services offered on or through www.inex.ca (the “Website”), whether as a guest or a registered user. When accessing the Website, the Company will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This policy applies to information we collect on the Website and in email between you and the Website. Please read the Privacy Policy carefully before you start to use the Website.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
Information We Collect Through Automatic Data Collection Technology.
As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our website, and any communications between your computer and our Website. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.
We use Facebook Pixel tracking software on our website for retargeting purposes when advertising our products and services through Facebook. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
Your information helps us to better respond to your individual needs.
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We use the Personal Information we collect in relation to shipments so that we can:
- provide customers with timely and reliable products and services, including the pick-up and delivery of shipments, the performance of logistics services and communication with our customers about the status of their shipments;
- bill our customers for the products and services we provide them, the authentication of their identities and the production of detailed invoices that help them verify the charges billed to them;
- establish, maintain and develop relationships with our customers, including the management of their accounts with Inex;
- develop, promote and manage our products and services, including the completion of market studies and the communication of new products and services, special offers, promotions and service tips;
- develop robust data to be used for the analytics tools offered by Inex;
- assist law enforcement agencies, collect debts owed to Inex, protect Inex’s business interests (including enforcing Inex’s Terms and Conditions of Service) and generally meet requirements imposed by law.
To administer a contest, promotion, survey, or other site feature To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.
RETENTION OF PERSONAL INFORMATION
We retain our customers’ Personal Information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws. We do not store customer credit card information in any form. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer time periods.
Your Rights:
If you are asked to provide or have provided us with consent to process your Personal Data, you can deny or withdraw your consent at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is denied or withdrawn, we may not be able to provide you with portions of the Service. In certain circumstances, you have the right:
- To access and receive a copy of the Personal Data we hold about you and related information (for example, why we process your Personal Data).
- To rectify any Personal Data held about you that is inaccurate or incomplete.
- To request the deletion of Personal Data held about you. To limit or stop the processing of your Personal Data.
- To data portability – that is, to request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it to another entity.
We aim to take reasonable steps to allow you to exercise these rights with respect to your Personal Data in accordance with applicable laws. Whenever made possible, you can access and update your Personal Data directly within the Service. If you would like to exercise the above rights, please contact us at support@inex.ca. Please note that you may be asked to verify your identity before responding to such requests.
NOTE TO RESIDENTS OF THE EUROPEAN UNION
To comply with the requirements of the European General Data Protection Regulation (GDPR) for European users, this Privacy Policy outlines the legal basis upon which we process your Personal Data and provides other information required by the GDPR. We process Personal Data when we have a lawful basis to do so in accordance with the GDPR. Generally, this means that we process Personal Data only where we have consent, where necessary to provide the Service, or where necessary to comply with our legal obligations. We may also process Personal Data where otherwise allowed by the GDPR for the purposes outlined in this Privacy Policy (for example, to communicate with you and to respond to your requests).
Do we use cookies?
Yes, Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Third Party Use of Cookies:
We may contract with third-party service providers to assist us in better understanding our site visitors. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Third Party Links:
Our website may offer links to other websites. Customers should be aware that operators of linked websites may also collect our customers’ Personal Information (including information generated using cookies) when they link to those websites. We are not responsible for how such third parties collect, use or disclose our customers’ Personal Information, so it is important for our customers to familiarize themselves with the privacy policies of such third parties before providing them with Personal Information.
Email Policies:
All e-mails sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
Online Privacy Policy Only:
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent:
By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by our online Privacy Policy.
WITHDRAWING CONSENT
Anyone may withdraw their consent to Inex’s further use, retention or disclosure of their Personal Information at any time, subject to legal or contractual restrictions and reasonable notice. Consent may be withdrawn by contacting Inex at support@inex.ca. We will inform the person who is withdrawing his or her consent of the implications of doing so.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time without notice. The Privacy Policy posted at any time or from time to time via this website shall be deemed to be the Privacy Policy then in effect.
Contacting us:
Any Questions about this Privacy Policy or concerns about our compliance with this Privacy Policy should be directed as follows: Inex 210 – 4625 bl de la Côte vertu, QC, H4S 1C8 General Enquiries: support@inex.ca
TERMS OF USE
This website grants you a limited, personal, non-exclusive, non-transferable license to use our resources provided (in exchange for an email address) for your own personal or internal business use. You have no right to modify, edit, copy, reproduce, create derivative works of, alter, enhance or in any way exploit any of this content in any manner. It also may not be sold or redistributed without the express written consent of the Company. If you would like to share (or link to) our content, please be sure to give credit where credit is due. If you share our content, include our company name Inex (or Instagram handle @ enter). If you share an excerpt, include our full company name and a link back to the original page or post. Information security: We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold however not website is entirely secure. You should protect the account information in your possession as well.
Third-Party Sites
Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you on this site. We also do not control the privacy policies and your privacy settings on third-party sites, including social networks. Enforcement We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up.
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